Prestwood's policy is of no restraint to be used on service users unless an individual service user's Multi-Disciplinary Team has agreed its use and staff are specifically trained in restraint methods applicable to the individual resident only. All staff are trained in non-violent crisis intervention techniques by a qualified instructor, including the use of verbal de-escalation of an incident and also self defence using minimum force. Behavioural management is applied by the principle of positive re-enforcement of good behaviour and ignoring negative or inappropriate behaviour whenever possible.

Our staff are selected for their qualities of reliability, integrity, skill, friendliness and professionalism. They are carefully screened and references checked thoroughly. All staff are required to be Criminal Records Bureau (CRB) checked. Above all we respect our service users right to lead a normal life and believe that Prestwood Residential Homes offer a high quality, professional service which allows our people to lead dignified lives, building self-respect and self-esteem

Registered with the National Assembly for Wales, Care Standards, Block H, Government Buildings, Dinerth Road, Rhos on Sea, Conwy, LL28 4UL as independently owned Small Homes. The homes are owned and managed by Mrs Sue Hall and Mrs Lynda Hall who both live in the Colwyn Bay area.

The homes are owned and managed by Mrs Lynda Hall who lives in the Colwyn Bay area.

Based at Head Office in Colwyn Bay, Prestwood is Managed by Senior Director Lynda Hall and the two Operational Directors Amy Hughes and Kirsty Holland.  They are supported by a dedicated Administration team who are professional and experienced but always friendly and welcoming.

Each of the Prestwood Residential Homes are headed by qualified and experienced House Managers. Every manager is dedicated to one house, meaning that there is a good level of continuity, allowing strong relationships and high levels of trust to build between service users and those who care for them. All our staff are fully trained and are supported through continued professional development throughout their careers. For more information see the section on "staffing".