Mission Statement

To ensure that the service users of Prestwood Residential Homes Ltd have access to high quality, value for money social care services appropriate to their needs, and that service users ad their carers or representatives are fully involved in the decisions which affect their lives.

Guiding Principles

That we recognise our service users’ individuality, respect their independence, and treat them with fairness and courtesy.

That we work in partnership with our service users and listen to their views.

That we focus on the needs of the individual, and these needs are assessed and met wherever possible within the resources available.

That we ensure our service users are treated with courtesy and dignity and that whilst respecting their right of self determination and privacy, their safety is also of paramount importance.

That the views of our service users, facilitated by users’ advocates, support workers, or other representatives, be listened to and acted upon.

That we communicate and consult in an open way, both with individuals and concerning their own care and with the wider community, on our overall strategies and polices.

That we ensure the provision of our service is of high quality and offers value for money and that we monitor the provision to ensure we are meeting the highest standards.

That we work with our service users to maximise the choices open to them to realise their aspirations and their potential to live their lives to the full.

That we respect the rights of our service users to comment or complain.