The wishes and expectations of each individual with learning disabilities and/or mental health problems should have first consideration. In particular users of services should:

• be treated with respect and dignity as a valued member of society
• be encouraged to be independent and to act independently
• be able to enjoy comfort, physical security and privacy
• have informed choices in everyday decisions and be able to take reasonable risks
• have equal opportunities to participate in day to day activities
• have as many opportunities as possible to meet and form relationships with people who are not providing (paid or voluntary) services to them